STORE POLICY
EXCHANGE and RETURN
Into The Deep will accept, for return or exchange, items that are in new condition, unworn, unaltered and free of damages. For a full refund or exchange, mail out your item within 14 days from the receipt of original order. Please include why you want to return the item, your name, address, e-mail address and daytime phone number. Any products which have been modified or damaged will not be accepted for return and there are no returns on any special order items.
PRIVACY and SAFETY
Our customer’s privacy is of the highest importance to our business. Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at intothedeepusa@gmail.com
CUSTOMER CARE
We take great care and pride in our products, and we take even more care about our customers.
If there are any questions, suggestions, or concerns, please contact us through our Instagram or contact page.